物流政策

Thank you for choosing XingBeadCraft! We are committed to delivering your beautiful crystal jewelry and beads safely and efficiently. Please read our shipping policy carefully for details on delivery, discounts, and more.

1. Shipping Discounts

  • 5% Off on orders over $50 (automatically applied at checkout).
  • Free Shipping on orders over $80 (no code required).

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). For custom designs, processing time may take 3-5 business days as each piece is handcrafted with care.

3. Delivery Time

Delivery time varies by destination, and we only ship internationally:
  • North America & Europe: 7-15 business days
  • Asia Pacific: 5-10 business days
  • Other Regions: 10-20 business days
Note: Delivery times may be slightly delayed due to customs inspections or holiday peak periods.

4. Tracking Information

Once your order is shipped, we will send a tracking number to your registered email. You can track your package status through our website or the shipping carrier’s official page.

5. Customs & Duties

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and vary by country. Please check your local customs regulations before ordering.

6. Missing or Damaged Packages

If your package is lost, damaged, or missing items, please contact us within 7 days of delivery confirmation. We will assist you in filing a claim with the shipping carrier and provide a solution (refund or replacement) based on the situation.

7. Contact Us

If you have any questions about shipping, please feel free to contact our customer service team via email. We will reply to you within 24 business hours.
Thank you for your understanding and support! — XingBeadCraft